At Mood Brü, we want every sip to be a great experience. If your order arrives damaged or if you receive the wrong flavor, we’ll make it right.

Damaged Products

• If any beverages arrive broken, leaking, or otherwise damaged, please contact us within 5 days of delivery.
• Send your order number and photos of the damage to necole.moodbru@gmail.com, and we’ll arrange a replacement or refund at no cost to you.

Wrong Flavor Received

• If you receive the wrong flavor, please notify us within 5 days of delivery.
• We’ll either send you the correct flavor or issue a refund — whichever you prefer.

Refunds & Replacements

• Refunds are processed to your original payment method within 5–10 business days once approved.
• Replacements will be shipped as quickly as possible at no additional cost.

How to Reach Us
To report an issue, email us at necole.moodbru@gmail.com with:

1. Your order number
2. A brief description of the issue
3. Photos (for damaged products)

We’ll review your request promptly and make sure you’re taken care of.

Thank you for choosing Mood Brü — your satisfaction means everything to us.